Contact and return info

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Contact information and Replacment Policy:

30 Day DVD Replacement

We do not accept returns, but we will replace for the same item ordered within 30 days if it is defective in any way.

Before you call for replacement for any DVD, we will need you to try the DVD in a different machine than the one you are using. 99% of the time it is a problem specific to the machine being used to view the DVD-R. We need to rule out that it is not your machine before we replace. If we have not ruled out your machine as the problem, then chances are the replacement disk will act the same way once you get it and we will be no further in getting you to view the DVD. So PLEASE check the disk on a different machine before calling or emailing us for a replacement.

For replacements please email us at info@survival.com and we will give you instructions at that time. Or call us directly at (208) 665-5537 and please leave a detailed message and we will get back to you immediately.

Please check and view all DVD’s as soon as you receive them from us.

When playing DVD’s, please keep in mind that our DVD’s are made in DVD-R format which are different than the DVD’s made by the major Motion Picture studios.

Most of the newer DVD players do play DVD-R’s please check your DVD Player Manual

The information we need in order to replace is:

Full name the order was placed under
Invoice # or date you ordered from us
Item to replace and description of what is wrong.

If any of this information is missing it will delay your replacement.

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Address:

Hoods Woods
P.O. Box 3683
Coeur D'Alene, ID 83814

Telephone:

Orders: (888) 257-BUGS (Toll Free)